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For general/deep cleans, we provide equipment/supplies or the client can provide their own, depending on the client’s needs. For EOT cleans, we provide the equipment/supplies.

There is a two-hour minimum for general cleans and a three-hour minimum for specialised services.

Credit card information can be provided on the booking form, or you can contact your representative for the information needed to make a direct bank deposit.

Cleaners are assigned to every client based on the client’s location and requirements. For general recurring cleaning, we will happily send you a different cleaner should you request a change. Specialised cleans are generally once-off and the cleaner/s assigned for the job will do the job in its entirety.

In the event you are not fully satisfied with the clean, we require 48 hours’ notice (including weekends) to be sent to us in writing as laid out in our Terms and Conditions. Our guarantee is that the cleaner will return to fix the areas to your complete satisfaction. We do however recommend that a walk through between cleaner and client takes place after the clean so that any areas of concern can be rectified on the spot.

We make every effort to assign the same cleaner for each booking, and in the event of a cleaner cancellation, we provide substitute cleaners.

We operate Monday to Sunday from 7.30 – 21.00. This means that our services are available 7 days a week including public holidays.

For general cleaning we would require at least 48 hours notice to secure a cleaner. For specialised cleaning we would need at least 1 week notice. As we endeavour to provide clients with services at all times, there is flexibility in these notice periods if we are able to secure the right cleaner for the job.